For insurance related complaints only
We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain. In the unlikely event that you are not satisfied about something we have or haven't done, we have a set procedure to follow. Please contact our office for details.
Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).
You can contact FOS using the methods below. We have provided a brief guide to their service and a link to their website.
By phone
Monday to Friday, 8am to 8pm. Saturday, 9am to 1pm.
- 0800 023 4 567 — calls to this number are free from mobile phones and landlines
- 0300 123 9 123 — calls to this number cost no more than calls to 01 and 02 numbers
- +44 20 7964 0500 — from abroad
By post
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR